How to Handle Conflict and Manage Anger
Denis Waitley
Life is too complex for anyone to expect to exist in a perennial state of
harmony and bliss. The reality is that in the daily push and pull of our lives
there are many sources of conflict and anger. It is important to understand How
to Handle Conflict and Manage Anger. Despite the negative image, however,
conflict and anger need not erupt in disaster. They can often be opportunities
for developing new skills, furthering personal improvement and growing toward
full potential. But you must take advantage of them. Because of lifelong beliefs
that conflict and anger are “bad” reactions to be avoided or merely survived,
few of us have learned to handle either of them productively or to make the most
of the opportunities they provide.
How to Handle Conflict and Manage Anger by Denis Waitley is based on one of
the best-selling seminars developed by the National Seminars Group. In it, Denis
Waitley discusses the proposition that it’s not so much what happens in our
daily lives that matters, but how we perceive and respond to those events that
determines our success or failure. He examines the effects of continual change
in our personal and professional lives. He counsels that anger is a choice we
make, not an event that simply happens. And he confronts what he considers the
two most important issues in human relations: understanding each other and
dealing effectively with our disagreements.
In How to Handle Conflict and Manage Anger, Denis Waitley teaches:
• 5 myths about anger and conflict – and what the truth really is.
• 4 steps that will keep you cool, calm and in control most of the time.
• 5 conflict-escalating words that should be avoided at all costs.
• 5 styles of conflict management: dominator, compromiser, withdrawer, and
collaborator.
• 10 conflict-resolution skills everyone must know.
• 6 tips on handling harassment and hardball tactics.
• 7 negotiating styles.
In a powerful, practical fashion, and employing numerous examples and
real-life stories, Denis Waitley explodes the misconceptions and establishes the
facts about two of the most misunderstand - and ultimately useful - constants we
must face in our lives. How to Handle Conflict and Manage Anger serves anyone
seeking personal and professional growth, revealing the skills essential to
taking what life has to offer and incorporating them in the drive to
success.
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