In The Simple Truths of Service you will see how going beyond the expectations of the customers can be enjoyable for the workers too. Employees need not consider their work to be a chore. They need not spend each day thinking of how long it is before Friday. In this book you’ll get plenty of ideas on how to inspire yourself or your colleagues to make work enjoyable. A fun atmosphere rubs off on grumpy customers as well and cheers them up.

Abraham Lincoln suffered many tragedies before his own tragic death by assassination. Some of his children died due to illness, the woman he truly loved and was to marry died, and he himself suffered from clinical depression. His married life with Mary Todd Lincoln was “difficult” to say the least yet he remained resolute throughout. His presidency was hit by crisis after crisis but he skillfully performed his duties whether it was dealing with the effects of the Civil War or his efforts to end slavery.